Refreshments Service Support Volunteer at Kempton Great Engines Trust : Volunteering

An exciting opportunity has arisen to join Kempton Steam Museum as it embarks on an ambitious programme to showcase Kempton’s vital role in supplying much of London’s water and become a “must visit” international attraction.

We are looking for committed and enthusiastic volunteers to assist with the provision of the refreshments service to visitors on our public open days.

The provision of refreshments provides a key part in the visitor experience at the museum, resulting in a more satisfying and enjoyable visit. The sales also provide useful financial income.

The primary responsibilities are to assist with preparation prior to visitor arrival, sales and cleaning during the day, and cleaning and tidying up at the end of the day.

The role is suitable for someone who likes working in a team to deliver a customer service role.

Arrival at the museum is needed about 30 minutes before the museum opens and end of day activities need about another 30 minutes. This gives a volunteering day of about seven hours although half-day attendance is also welcome.

Existing refreshment volunteers will provide training and information on the basic requirements of food hygiene and cleanliness. The refreshments area is located within the museum building and currently has a five star food hygiene rating issued by the local council.

The operation of Kempton Steam Museum is overseen and governed by the Kempton Great Engines Trust, this being a registered company limited by guarantee and also a registered charity.

What skills do I need?

This role is suitable for anyone who likes dealing with people in a customer service role.

The service provides only pre-cooked and packaged food. There is no cooking, heating or other food preparation carried out at the museum.

When do I need to be available?

	Morning	Afternoon	Evening
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Details

The museum has about eight steaming weekends each year at which the refreshments service is operated. There are also occasional special daytime and evening events at which refreshments are also provided.

Where does this role take place?

Kempton Steam Museum
Kempton Park Water Treatment Works
Snakey Lane
Feltham
Middlesex
TW13 6XH

View on Google Maps →

Register your interest

Ideal for people interested in
Arts, Heritage and Culture

Ideal for people who like
Catering
Retail

Details
Accessibility
A lift is available to allow anyone with limited mobility to access the required level of the museum.
Age restrictions
Age 18 or over.
DBS check required
The role does not require specific interaction with young or vulnerable people.
Equal Opportunities Policy
The museum has an equal opportunities policy in place and abides by this.
Expenses reimbursed
Reasonable expenses incurred due to performing this role will be reimbursed at the discretion of the museum Operations Committee.
Health and Safety Policy
The museum has a health and safety policy in place and abides by this.
Ongoing support
Successful applicants will be provided with ongoing support.
Training provided
Successful applicants will be given a museum safety briefing and guidance on what the role entails. Formal food hygiene training is not needed for all of the refreshment volunteers but it is an option that new volunteers may take up if they so wish.
Volunteer induction
Successful applicants will be provided with an induction to volunteering at the museum.
Volunteer Policy
The museum has a volunteer policy in place and abides by this.
Volunteers covered by insurance
A full public liability insurance policy is in place provided by Ecclesiastical Insurance Services Ltd.
Written role description
A written role description is available and can be provided to applicants on request.