Duty Officer - Send Help

Would you like to be a key point of contact for a valued community support service?

As a Duty Officer for Send Help, you’ll take calls from clients requesting help - ranging from transport to simple errands - and match them with available volunteers. The role involves a small time commitment, typically one morning (Monday to Friday, 10am – 12pm) a month, and can be done from the comfort of your own home via redirected calls. You’ll receive full training and ongoing support from an experienced duty officer, making this a great opportunity for someone organised, calm under pressure, and passionate about helping others.

What skills do I need?

Attributes of a Duty Officer include:

• Good telephone manner
• Comfortable using basic computer systems
• Organised and reliable
• Clear communicator
• Willingness to learn and follow guidelines
• Ability to remain calm and helpful
• Team player with a desire to support others
• Respect for confidentiality.

When do I need to be available?

Details

Duty Officers are asked to be available one day between 10am and 12 noon Monday to Friday once or twice a month to answer the SendHelp telephone which will have been redirected to their landline or mobile number. The duty officer will record details of job requests, find a volunteer to undertake each job and then inform the client who will undertake the job

Where does this role take place?